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New Heights in Apartment Living

Frequently Asked Questions

There is no cost to tour our community.

Appointments are preferred, but walk-ins welcome!

We are in the office from 10 a.m. to 5 p.m., Monday through Saturday.

We prefer online applications via our website, however paper applications can be provided by office staff.

Applications typically take 2-3 business days.

Upfront costs vary depending on several factors. Please refer to office staff for more information.

Communication is key. Ask questions to ensure that our property and the specific home you are renting will meet all of your wants and needs.

Residents have access to our online portal to make electronic payments. We also accept checks in our management office.

Online payment can be made in our resident's online portal via RENTCafé. Please reach out to the office with any further questions.

Please reach out to the office with any specific questions on fees.

Yes. Please reach out to management for more information on minimum insurance requirements.

Water and sewer are included with your rent.

Electricity is through Vera and Garbage is through Waste Management .

You can use any provider that offers services in our area.

Please reach out to the office regarding lease related questions.

We do not collect a security deposit. We instead require an admin fee that is non-refundable and does not transfer between apartments or communities. Please reach out to our office if you are required to pay an additional deposit.

Reach out to our office for more information on our cancellation fee.

Pool, outdoor kitchen and seating, gym, entertainment center, etc.

There is a washer and dryer in each unit.

Pet fees include a $500 pet fee per pet, plus $20 per month pet rent per pet.

We do have breed restrictions, please reach out to the office to ensure your pet is not on this list.

Appliances include a washer/dryer, range, microwave, garbage disposal, dishwasher and refrigerator.

We do not offer furnished apartments.

We offer 6-15 month leases

Residents have 24 hour access

Please reach out to the office more information on our facilities.

Our address is 16511 E Sprague Ave. Spokane Valley, WA 99037

Local restaurants, bistros, shopping are all located nearby our community.

We are located within the Central Valley school district.

Valley Mission Dog Park is 4.1 miles away.

Yes, the Centennial Trail has nearby access and offer 37-miles of paved trail.

Fred Meyer, Walgreens, Safeway, Greenacres Vendor Mall, Spokane Valley Mall.

Crush coffee and Whistle Stop are less than a quarter mile away. Wake Up Call, Starbucks are also nearby.

Please reach out to our office for more information.

No, we do not have dedicated on-site maintenance.

You can access your online portal for maintenance requests, or always reach out to our office directly for help.

Please refer to our office for maintenance policies and terms.

Reach out to our office regarding our lock-out policy .

Please reach out to our office for more information.

Didn't find an answer?

Our team is always ready to answer your questions.